We like that people that work in an executive environment are still able to receive their dispatched calls. This helps with our response for those that can't carry pagers but are able to respond
We have used the eDispatches system for several years and have found it to be a very reliable and easy to use product. The staff at eDispatches are professional and helpful. We would recommend eDispatches to any department considering the addition of a reliable back up to traditional alerting systems.
Since we have gone to the eDispatches system, we can't stop bragging to our area departments. We have more responders coming to calls now and all of them are so happy to be using this system. eDispatches has no idea how happy they have made our department.
eDispatches has improved everything! We have a better response since rolling out the system. Our staff used to be in the next town over and no longer misses our pages. Previously, dispatch had to manually enter calls and it was not consistent. Now, our calls to phone are automatic without involving the dispatcher.
This system has done everything you guys said it would do. We have had not one complaint from our people who are tickled pink with eDispatches.
Our guys are very spoiled now that eDispatches has been in use! This is a great system.
Emergency Notification System for Fire / EMS / Police Dispatch to Phone
eDispatches has been delivering reliable service to our clients since 2004. Presently we have hundreds of thousands of paying recipients on our system. Our system is designed to be completely automated and dispatch involvement is NOT required, sends dispatch to phone automatically. We alert responders that an emergency call is in progress by notifying them via cell phone, landlines, or other wireless devices.
Our text, voice and app notification system operates using a radio receiver and a computer that we provide to your department at no expense. The computer does not require a screen or keyboard. The receiver monitors your dispatch frequency and the computer recognizes your tones and records your calls. That information is sent to our servers via your Internet connection. Our system accesses your account, which you maintain via our website. It recognizes which members are supposed to receive the call and notifies them with either a text, voice and/or app notification.
Our reliable emergency notification system will help you and your members receive dispatch notifications and never miss a call, dispatch to phone!
Automated Dispatch Notifications Actual audio dispatch via phone call, text message or app notification. Dispatch to phone every time.
Mass Messaging Inform members privately about meetings, training or other critical items. Delivery methods include text message or phone call.
Enhanced CAD Relay Your dispatch center CAD information can be passed to both our apps or text message to provide text based information about your call. This can include up to 40 different fields of information and also allows for one touch mapping. Your dispatch CAD system must be able to automatically export that data to eDispatches for delivery.
Streaming Live broadcast of real time radio audio via the Internet. Members tune in virtually anywhere via computer or smartphone.
Send Dispatch Audio to Cell Phone
eDispatches recognizes the need to make sure that your members receive the emergency call so you can provide a high level of service to your residents. Wherever you have wireless service, your call will be delivered to you. Does your fire pager guarantee that?
Why eDispatches matters:
Everyone gets the message, every time
Improve response time
Stay Connected
Utilizes member’s cell phones
Increased Attendance
Send Dispatch Audio to Cell Phone
Total Coverage
Alerts will be received anywhere in the world you have cellular coverage
Narrowband problem solver
Narrowband has arrived and so have range limitations. eDispatches bridges the gap
You never leave home without your phone
The more that know, the more that go
Clients routinely report an increase in responding personnel
Our national network has many redundancies so your users can rely on our system. These include the following:
Back up central servers across North America with auxiliary power.
Automatic “Detector Down” notification to your account manager and select recipients if your equipment does not check in with our servers every ten minutes.
Improved Communications
We offer all departments a free 30-day trial for the entire membership to try our service. We pay the shipping expense to send you the equipment, and we will pay the shipping cost to return the equipment if you decide this service is not for you. It is totally free to your department for 30 days. Penguin Management, Inc. is not responsible for text message fees, minute or data usage in your agreement with your wireless providers. Towards the end of your trial, we will contact you to see if you would like to continue with the service. Should you choose to continue, you will be charged a low cost one-time set-up fee and assessed your monthly fees payable in six month or one year increments. No contracts to sign and we will prorate your assessment if you terminate service in the middle of your paid time period. Equipment provided to your department remains property of Penguin Management, Inc.
COMPLETELY AUTOMATED
No dispatch involvement necessary, automated dispatch to cell phone.
Receive Voice Notification (Direct Phone Call)
Your emergency call is played when you answer. If you miss the call, it’s left on your voicemail.
Receive Android App / iPhone App Notifications
Your phone speaker opens, an alert tone sounds, and your call plays just like a pager! It even has stored voice for playback.
Receive Text Message Notification on Your Mobile Phone or Pager
Receive a text message indicating your alert tone activated, and call in on our local “hotline” to hear your message.
Enhanced CAD Relay
Receive the details directly from dispatch including address, nature, call number as well as numerous other fields of information. This feature enables "one-touch" mapping and routing. Available in both app and text message alerts. Dispatch must have the ability to automatically export CAD Data.
Monitor Dispatches from Anywhere in the World
Log onto our website and know what’s going on back home. Get your calls on your cell phone anywhere in the world.
Review Log of Alerts
On one convenient web page, you can listen to all previous alerts within the last 24 hours for your station. Useful if you think you have missed a crucial message.
Send Mass Message Announcements to All of Your eDispatches Members – Free With Any Package
Receive Email of Log of Recent Calls (optional feature – ask about pricing)
Receive email of previous day’s calls to use in record keeping and other administrative purposes
Stream Audio
Listen to your radio traffic continuously from any smartphone or computer in the world.
Map & Route
Using our iPhone Android application, members can map and route addresses without the aid of a dispatcher.
Priority Blast
Make one phone call and your members’ phones ring with your message. Make different groups of members to receive specific messages.
Key Benefits
Keeps you aware of each dispatch.
Dispatch to cell phone and landline!
Helps the emergency service community by enabling more responders to get to the scene in a timely manner.
Utilizes the one device everybody ALWAYS has with them – The Cell Phone!
Anywhere you have cell service, you WILL get the call. If you lose service, the message WILL be delivered when you return to coverage.
Fully Automated
With eDispatches, "Voice Notifications" your phone will ring. Upon answering, your dispatch is played.
With eDispatches, "Text Notifications", you will receive a text message stating you have a call. You then call our "Hotline" and your dispatch is played!
With eDispatches "App Notifications", your phone will operate similar to a voice pager with stored voice.
Our system is designed to be completely automated and dispatch involvement is NOT required. We alert responders that an emergency call is in progress by notifying them via cell phone, landlines, or other wireless devices. We can configure our system to notify in a few different ways (accounts can mix and match)
Our text, voice and app notification system operates using a radio receiver and a computer that we provide to your department at no expense. The computer does not require a screen or keyboard. The receiver monitors your dispatch frequency and the computer recognizes your tones and records your calls. That information is sent to our servers via your Internet connection. Our system accesses your account, which you maintain via our website. It recognizes which members are supposed to receive the call and notifies them with either a text, voice and/or app notification.
Lieutenant
Made for Smaller Sized Departments Up to 25 Members Free Tech Support Free Streaming Priority Text Messaging Service Redundancy
Firefighter
Made for Departments with less than 15 Members Free Tech Support Free Streaming Priority Text Messaging Service Redundancy
Captain
Made for Medium Sized Departments Up to 50 Members Free Tech Support Free Streaming Priority Text Messaging Service Redundancy
Deputy Chief
Made for Larger Departments Up to 100 Members Free Tech Support Free Streaming Priority Text Messaging Service Redundancy
Chief
Custom Tailored for Departments Membership Larger Than 100 Free Tech Support Free Streaming Priority Text Messaging Service Redundancy
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